Flu got your practice down? In the lifespan of a dental practice, there are a number of ebbs and flows. Many of those ebbs and flows are predictable or at least somewhat controllable. However, there are also the changes that cannot be controlled. The ice, the rain, and the periodic flu epidemic is out of our control. Over the last two months, with each and every client of ours we have heard the impact of the flu epidemic on their practice. It has impacted the team performance due to multiple employees being absent either at the same time or perpetually. It has also impacted their practice profitability and predictability of the schedule. With so many patients canceling due to the flu, practice profit margin’s have taken a hit. So, what our practices to do when the unexpected and uncontrollable hits? First, we take a deep breath and recognize that this is temporary. This is not indicative of the growth pattern that we can expect for the next year or two years. It is temporary, an...